Privacy Policy & Terms of Service
Loandock — Last Updated: January 21, 2026
At Loandock, we are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This document outlines our Privacy Policy and Terms of Service for all users of our website and services.
SMS & Mobile Information Privacy
10DLC COMPLIANTMobile Information Protection
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Opt-In Data Sharing Policy
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Types of SMS Messages
When you opt in to receive SMS messages from Loandock, you may receive:
- •Application status updates and notifications
- •Document requests and reminders
- •Account notifications and alerts
- •Two-factor authentication (2FA) verification codes
- •Marketing messages and promotional offers
Message frequency varies. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.
For complete details on our SMS opt-in procedures and compliance, please visit our SMS Opt-In Policy.
Information We Collect
Information You Provide
We collect information that you provide to us directly, such as your name, email address, phone number, and other contact details when you sign up for our services, request a demo, participate in surveys, or contact us for support.
Information We Collect Automatically
We collect information about you automatically when you use our services. This may include your IP address, device type, browser type, operating system, and information about how you use our services.
Information from Third Parties
We may receive information about you from other sources, including our partners, service providers, and publicly available sources, and combine that with information we collect about you.
How We Share Your Information
We may share your information in the following circumstances:
- •Service Providers: With vendors and service providers who perform services on our behalf, such as hosting, analytics, and customer support.
- •Legal Compliance: When required by law, legal process, or government request.
- •Business Transfers: In connection with a merger, acquisition, or sale of assets.
- •With Your Consent: When you have given us explicit permission to share your information.
Important: We do NOT sell your personal information to third parties. We do NOT share your mobile information with third parties for promotional or marketing purposes.
Analytics & Cookies
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies. For more information, visit the Microsoft Privacy Statement.
Google Analytics
Our website uses Google Analytics to analyze how visitors interact with our site. Google Analytics uses cookies to collect information (including your IP address) which will be transmitted to and stored by Google. You can opt-out by installing the Google Analytics opt-out browser add-on.
Terms of Service
1. Acceptance of Terms
By accessing and using Loandock's services, you accept and agree to be bound by these terms and provisions. If you do not agree to these terms, please do not use our services.
2. Description of Service
Loandock provides technology tools and AI-powered solutions for mortgage professionals to streamline their loan processing workflows, including CRM tools, communication services, and analytics.
3. User Responsibilities
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. You agree to notify us immediately of any unauthorized use.
4. Prohibited Uses
You may not use our services for any unlawful purpose or in violation of any applicable regulations, including mortgage and lending regulations, TCPA, or any state/federal communication laws.
5. Intellectual Property
The service and its original content, features, and functionality are and will remain the exclusive property of Loandock and its licensors.
6. Limitation of Liability
In no event shall Loandock, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the service.
7. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by updating the date at the top of this document.
Contact Us
If you have any questions about this Privacy Policy or Terms of Service, please contact us at support@loandock.com.