35 conditions fulfilled in one weekend
Redacted live file.
Loandock requested documents, checked what came back, returned incorrect documents, and filed the corrections against the conditions they answered.
Mortgage processing results.
Clara collects documents, runs pre-underwriting checks, and fulfills conditions for mortgage teams.
- Loans supported by Loandock
- 1,500+
- Loan volume supported by Loandock
- $2.5B+
- Document pages processed by Clara
- 100,000+
The loan and volume figures cover Loandock’s mortgage software. Our team has three years of mortgage industry experience.
Trusted by team members at
Processing time and condition work
Under 24 hours
Average pre-underwriting turnaround
From receiving your instruction to completing pre-underwriting.
Examples from three loan files processed by Loandock.
Suspended to clear-to-close in about two weeks
Redacted live file.
Underwriting suspended this file and it sat about a month. Loandock worked the documents that resolved the suspense, and the underwriter issued clear-to-close about two weeks later.
120+ conditions and flags handled in seven days
Redacted live file.
On one file carrying 120+ conditions and flags, the document chasing would have taken 60 to 70 hours by hand. Loandock handled the document chasing in 8 to 10 hours and worked through the conditions and flags in 7 days. The estimated usual turnaround for that file was 25 days.
The manual-hours and usual-turnaround comparisons are estimates for this file, not measured averages.
A document correction from a live file.
A borrower uploaded the wrong pay stubs. Clara requested a correction and filed the correct documents that evening. The redacted log records each step.
- Consolidated document request sent by SMSLoandock, 9:14 AM
- Uploaded pay stubs for the wrong pay periodBorrower, 6:52 PM
- Caught, rejected, re-requested in plain English with the reasonLoandock, 6:53 PM
- Uploaded the correct pay stubsBorrower, 9:01 PM
- Checked, filed against the conditionLoandock, 9:01 PM
- Opened the file. Condition already marked fulfilledYour team, 8:12 AM, next morningFulfilled
The wrong pay stubs were returned at 6:52 PM and the correct ones were filed at 9:01 PM, outside the lender's business hours. From a live file. Borrower name, loan number, and document contents redacted.
See how it would work for your team.
We’ll show you how Clara handles a document request through fulfillment, then talk through where it could help your team. The walkthrough takes 30 minutes. You don’t need to send us any files or documents.
Choose a time for your walkthrough.
30 minutes with the team. No files or documents needed.
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No charge on a file that doesn't close. On at least 80% of files that do close, the file is done before the estimated closing date set after initial underwriting. A file that closes late because of Loandock is free.