Redacted live file
35 conditions
fulfilled on a single live file over one weekend
Documents were requested, checked, corrected when needed and filed against the condition they answered.
Loandock is an AI loan processor.
Clara builds and pre-underwrites the file, submits it to the lender, works the conditions that come back, coordinates borrowers and third parties, and keeps the loan moving inside your existing systems, 24/7.
For mortgage teams processing their own files. 30 minutes. No loan files needed before the call.
Trusted by loan officers at
Works inside the LOS you already run
Encompass
From contract to close, Clara does the processing.
Once the borrower is under contract, Clara takes the file: she builds it, verifies what arrives, pre-underwrites it, submits it, works the conditions that come back, and coordinates everyone involved.
Under contract
Clara builds the file.
She collects and organizes what the file needs: paystubs, W-2s, tax returns, bank statements, assets, mortgage statements, insurance, identification, explanations, and the title and contract documents. When something has not arrived, she follows up on her own, at whatever hour it comes in.
Package checklist
Loan package, 12 document types
- Paystubs, 30 days
- W-2s, 2 years
- Tax returns, 2 years
- Bank statementsRequested
- Asset accounts
- Mortgage statement
- Homeowners insuranceRequested
- Photo identification
- Letter of explanationFollow-up sent 8:02 pm
- Title documents
- Purchase contract
- Program documents
Text thread
Every file, every hour.
Clara works every open item on every active file the moment it can move, nights and weekends included. A document that arrives at 2 am is read at 2 am.
- Purchase, Elm St14 of 14 documents receivedVerifying documents
- Refinance, Oak AveConflicting income evidenceNeeds your judgment
- Purchase, 14th StSubmitted Tue 11:06 pmSubmitted to lender
- Purchase, Harbor Rd5 conditions returned, all being workedWorking conditions
- Refinance, Pine Ct1 of 7 conditions openWorking conditions
- Purchase, Mill LnClear to close receivedReady to close
- Clara
Six files active. Requests out to four borrowers, two employers, title, an HOA and a servicer.
- Progress
Elm St: last two paystubs received. Package complete, 14 of 14. Reading and checking each document now.
- Clara
14th St: an $18,400 deposit on the September statement has no source. Asked the borrower for it before submission.
- Progress
Harbor Rd: the lender returned 5 conditions. Each one read, evidence identified, requests sent to the borrower and the insurance agent.
- Progress
Pine Ct: payoff statement received from the servicer. Checked, uploaded, condition resubmitted for review.
- For your processor
Oak Ave: the paystubs and the VOE disagree on base pay. Sent to your processor with both documents attached.
- Progress
14th St: source letter received and checked. File submitted to the lender, 34 documents, status recorded in your LOS.
Clara processes the loan. Your team handles the judgment.
2:14 am, Sat
A borrower uploaded a paystub. Clara read it, checked it against the requirement and filed it.
11:38 pm, Tue
Title answered after hours. Clara routed the reply to the requirement waiting on it.
6:05 am, Sun
A condition became actionable overnight. Clara worked it before the office opened.
Ask Clara. Then let her do it.
Loan officers and processing teams talk to Clara where they already work: Slack, Microsoft Teams, text, or the Loandock dashboard. She answers from the live file state, and when allowed, she takes the action.
- She reads the file, not a status summary. Ask what is holding a loan up and the answer comes from the file as it stands at that moment.
- She does the work you ask for. Say follow up with title and she emails title, then texts the borrower.
- Everything lands in the activity log. What she did, when she did it, why she did it and which evidence she used, all readable by your team.
Clara acts on what your team has allowed.
What changed on three live files.
See the document work behind a weekend of fulfilled conditions, a suspended file moving again, and a complex file completed in seven days.
Read the full resultsRedacted live file
2 weeks
from suspended to clear-to-close
The file had sat for about a month. Loandock worked the documents that resolved the suspense. The underwriter issued clear-to-close about two weeks later.
Redacted live file
7 days
conditions and flags worked start to finish
One file carried 120+ conditions and flags. Document chasing was estimated at 60 to 70 hours by hand and took Loandock 8 to 10 hours.
Drag or swipe to compare. Individual file results; manual-work and usual-turnaround comparisons are estimates.
Watch Clara work a file.
Clara builds the file before it is submitted, works every condition through to fulfilled, and gets the file ready for closing.
Product demo, 1:01
Processing handled in your existing LOS.
When a case needs judgment, ambiguous income, conflicting evidence, an unfamiliar document, an unusual vendor, Clara sends it to your processor with the documents attached. Your processor makes the call. The underwriter makes the underwriting decision. Every action, when it happened, why, and the documents behind it sit in the activity log for your team to review.
Your files stay in your LOS. Your admin controls what Loandock can access and can revoke it. Each action is logged for your team to review.
Borrower, title, insurance agent, HOA, employer and servicer each owe a document. Loandock requests and chases each one, checks what comes back and files it in your LOS, where the condition is marked fulfilled. What needs clarification is stopped and goes to your processor. Your underwriter clears the conditions.
Built for the team responsible for the file.
Loandock takes the processing work from contract to close. Your team keeps its LOS and its lenders.
Backed by
Telora
Independent mortgage banks
Add processing capacity without adding headcount. Clara works every active file at once, and your processors make the calls that need a person.
Loandock for mortgage banksMortgage brokers
If your brokerage processes its own files, Clara builds the package, pre-underwrites it, submits it to your lenders and works the conditions that come back.
Loandock for brokeragesCommon questions.
What is an AI loan processor?
Software that does the processing work on a file, not just part of it. Once a borrower is under contract, Clara builds the package, reads and verifies every document, pre-underwrites the file, submits it to the lender, works the conditions that come back, and coordinates the borrower and every third party until the loan is ready to close.
Does Loandock make the credit decision or clear conditions?
No. AUS, lender policy and the underwriter stay authoritative. Clara works each condition from request through resubmission, then the authorized lender person makes the final clearance decision.
How does Loandock connect to our systems?
Your LOS stays the system of record. Clara works inside it and inside the lender portals you approve. Your admin controls the access and can revoke it. Your team talks to Clara in Slack, Microsoft Teams, text or the Loandock dashboard.
Does it replace my processing team?
It changes what the team spends its time on. Clara works every available action across every active file, nights and weekends included. Your processors make the judgment calls, and every question Clara sends them arrives with the documents already gathered.
How does Clara contact borrowers and third parties?
By text and email, with verified contacts, quiet hours and opt-outs respected. Title, insurance, employers, payoff providers, HOAs and servicers are contacted the same way, and every message is logged on the file.
See how it would work for your team.
We’ll show you how Clara handles a document request through fulfillment, then talk through where it could help your team. The walkthrough takes 30 minutes. You don’t need to send us any files or documents.
No charge on a file that doesn't close. On at least 80% of files that do close, the file is done before the estimated closing date set after initial underwriting. A file that closes late because of Loandock is free.
Book a walkthrough