Published September 7, 2026.
Processing cost per file is mostly hours: asking for documents, reading what comes back, and chasing the people who owe them. Loandock is an AI loan processor priced by the file, so those hours come off your team's desk and your cost per file stops rising with your volume.
What cost per file is made of
Take what a processor costs you fully loaded, divide it by the files that close in a month, and there is your number. Overtime in a busy month, contract help you bring on for a quarter, and a file that sits suspended all push it up.
Time is the other half of the bill. A file waiting on one document ties up a processor for as long as it waits, and those days are paid for whether or not anything moves.
What comes off the desk
Loandock is an AI loan processor. Clara does this work on every active file at the same time, from contract through the last condition.
- Building the package and asking each party for what they owe.
- Reading every document that comes back and returning the wrong ones with the reason.
- Pre-underwriting before submission, so underwriting sends back fewer avoidable conditions.
- Chasing title, insurance, employers, payoff departments and HOAs.
- Working each condition from the request through resubmission.
- Filing the accepted document and keeping the LOS current.
What that looked like on one file
On one file carrying 120+ conditions and flags, the document chasing would have taken 60 to 70 hours by hand. Loandock did it in 8 to 10 hours, and the file was worked start to finish in 7 days against the roughly 25 days that file would normally take.
Those hours are the ones you are paying overtime for in a busy month, and they are the ones that push a closing past its date.
What you still pay people for
Your processors keep the judgment calls, and every question Clara sends them arrives with the documents already gathered. Your underwriter clears each condition and lender policy stays authoritative.
Your loan officers keep the borrower relationship. Loandock places no phone calls.
What it costs, and how to start
You pay by the file, and the dollar figure depends on how many conditions your files carry. The full pricing sits on the how it works page.
Start on a few live files rather than the whole board, and read the cost per file after a month against what those files used to take. The walkthrough runs 30 minutes on a demo file.
Questions owners ask
Will cutting processing cost slow our closings down?
- That is the risk when you cut headcount and leave the work where it was. The document work has to land somewhere, so the order matters: take the work off the desk first, then read what your files actually need.
How is Loandock priced?
- By the file, with the figure set by how many conditions your files carry. The pricing detail and the offer sit on the how it works page.
Does this replace our processors?
- It changes what they spend the day on. Clara works every available action across every active file, and your processors make the judgment calls and stay accountable for the file.
What about the third parties, not just the borrower?
- Clara works out who owes each condition and asks that party, whether it is title, an insurer, an employer, a CPA, an HOA or a payoff department. Requests go by text and email and every message is logged on the file.
How fast can we see a number of our own?
- Put Clara on a set of live files and compare them with the same kind of files your team worked by hand. Cost per file and days to close are the two figures worth reading first.