Why 45% of borrowers never submit a single document

After a borrower gets the application link, close to half never upload a single document. Past the first loan officer call, only about a quarter of leads that pass it get preapproved. From preapproval to clear-to-close, only about half make it, and the trip takes five to six weeks, most of it spent waiting on paperwork.

Every one of those drop-offs is a chase-the-borrower problem: a document not sent, a wrong month uploaded, a borrower gone quiet. It is manual, it runs nights and weekends, and it is the most expensive part of the file.

What automated collection changes

An AI processor sends one clean consolidated request per file, follows up across text and email until the documents are in, verifies each one on arrival, and files it back to Encompass. Borrowers who would have stalled keep moving, because something is working their file 24/7.

The AI Processor turns document collection from a chase into a system.