Should mortgage AI live in your chat app or your LOS?

A chat window tells you where the conversation happens. It does not tell you what the product finishes. One assistant may answer a question and update your LOS. Another may show a detailed file summary and leave the processing work to your team.

Start with the job you want off the processor’s desk.

Finding information

Your team may need a faster way to find a guideline, understand a document or check a file status. For that job, a useful assistant gives a direct answer and shows the source.

Check the date, open the citation and make sure the source says what the answer claims.

Completing file work

If document follow-up is the problem, trace the whole request. Does the product send it, check the response and file the accepted document? Which steps still send your processor to another screen?

End the demonstration in the file record. You should be able to see what changed, the document behind the change and who took the action.

Handling uncertainty

Try an incomplete response too. Find out where the unresolved item appears and how the processor learns what needs attention. A generic error message is no help if nobody can find the item and fix it.

Loandock’s role

Loandock performs document work inside your LOS. It requests and follows up, checks returned documents, files accepted responses, and marks conditions fulfilled. Unresolved items go to your processor.

Write down the job first. Then judge the product by what it finishes, not by whether the screen looks like chat.